net101 course terms & conditions

These terms apply to all registrations for net101 courses. Cancellations and requests for refunds, transfers or substitutions must be emailed to tim@net101.com.au.

Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Cancellations and refunds

If you give at least 28 days' notice before the course starts, you'll get a full refund. After that no refund is available, but you can send someone in your place (see Substitutions).

Refunds for card payments go back to the same card. Refunds for bank transfer payments go to a bank account you nominate.

Transfers

Transfers are available for medical reasons only, affecting you or a dependant. They aren't available for work commitments or other personal circumstances.

• Requests must be made at least 24 hours before the course starts.
• One transfer is allowed per booking, to the same course.
• A transferred booking must be used within 3 months of the original course date. If it isn't, it lapses with no refund, further transfer or substitution.
• A transferred booking can't be transferred again, substituted or refunded.
• A transfer takes effect only once net101 confirms it in writing.

Substitutions

You can send someone in your place if you give at least 24 hours' notice before the course starts. Substitutions aren't available for a booking that has already been transferred. A substitution takes effect only once net101 confirms it in writing.

Non-attendance

If you don't attend, the course fee isn't refunded or transferred. We try to send a reminder about 72 hours before the course, but can't guarantee it arrives. It's your responsibility to keep track of your course date.

Changes and cancellations by net101

net101 may cancel, postpone or reschedule a course because of low enrolments or unforeseen circumstances. If we cancel, you'll be offered a transfer to another date or a full refund. net101 may also change course dates, venues or parts of the program.

Travel and other costs

net101 isn't responsible for other costs connected with your booking, such as flights, accommodation or travel. If you're travelling to attend, call 1300 946 101 before booking travel to confirm the course is going ahead.

Participant conduct

net101 may refuse entry to, or remove, anyone whose behaviour is disruptive, unsafe or inappropriate. No refund or transfer is available in that case.

General

Information provided by net101 is correct at the time of publication but may change.

net101 may refuse or cancel any booking at its discretion, including a booking from someone who runs or works for a competing training business. If a booking is refused or cancelled on this basis, the course fee is refunded in full.